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Recognising Best Practice / World Class Processes
The following are some characteristics of Best Practice or World Class
Processes. These are not in any order. As the term suggests, world class
processes are those that are best in class when compared against world
competition. Examples of World Class companies are 3M, Hewlett Packard and
Toyota. Becoming World Class takes time (years) and commitment.
- Customer (internal and external) expectations are exceeded.
- Process scores at least 70% when evaluated using the EFQM Business
- There is unanimous agreement that the process is excellent not just
- The process has been designed with user or operator involvement.
- Understanding and application of Total Quality is evident in the design and
implementation of the process.
- The process is implemented because its the right thing to do
not for political or historical reasons. This means that welcoming change has
to be part of the companys culture.
- Process performance measurements are defined and used for continuous
- The process is so good that others want to copy it.
- All assumptions and dependencies are defined and published.
- Lessons learnt from problems with other processes have been applied in the
design of the process.
- World Class processes encourages work across organisational boundaries.
Processes are recognised as "World Class" when evaluated by third
parties, for example by assessors for the EFQM Business Excellence Model.
Without objective review, development of processes towards World Class cannot be
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