Recognising Best Practice / World Class Processes

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The following are some characteristics of Best Practice or World Class Processes. These are not in any order. As the term suggests, world class processes are those that are best in class when compared against world competition. Examples of World Class companies are 3M, Hewlett Packard and Toyota. Becoming World Class takes time (years) and commitment.

Customer (internal and external) expectations are exceeded.
Process scores at least 70% when evaluated using the EFQM Business Excellence Model.
There is unanimous agreement that the process is excellent – not just adequate.
The process has been designed with user or operator involvement.
Understanding and application of Total Quality is evident in the design and implementation of the process.
The process is implemented because it’s the right thing to do – not for political or historical reasons. This means that welcoming change has to be part of the company’s culture.
Process performance measurements are defined and used for continuous improvement.
The process is so good that others want to copy it.
All assumptions and dependencies are defined and published.
Lessons learnt from problems with other processes have been applied in the design of the process.
World Class processes encourages work across organisational boundaries.

Processes are recognised as "World Class" when evaluated by third parties, for example by assessors for the EFQM Business Excellence Model. Without objective review, development of processes towards World Class cannot be achieved.

Any comments and additions welcomed. Please email me at creativeideas@20m.com

Brian Hunt

30.6.00