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Leadership

ISO9000:2000 Requirements

BEM Requirements

Common Requirements and Approaches

Indications that it's working

Associated Business Processes (Closest fit to Business Process Classifications from The Best Practice Club)

ISO9000:2000 Leadership

Policy
Objectives
Planning
Quality Management System
Management Review

Business Excellence Model & Leadership

Common Requirements

Indications that it's working

Adequacy of quality resources (personnel available, training, qualification, development goals)
Employees suggestions sought / heard / responded to

"Walking the talk" - Senior management involvement and leadership in creating and sustaining a Quality culture - making that mission or vision statement more than just words.