Benchmarking Do's and Don'ts

Author: Amy Cannello, GM Service Parts

DO's DON'Ts
  • Obtain Management Commitment
  • Obtain Resource Commitments
  • Follow Code of Conduct
  • Provide Summary Report
  • Debrief ASAP
  • Be Flexible
  • Have too Broad of Scope
  • Proceed without Process Modeling
  • Use Questionnaire for "Process"
  • Have Separate Implementation Team
  • Design Lengthy Questionnaire
  • Give up!

Benchmarking Do's and Don'ts

Author: Tom Kirk, Florida Power & Light Company

BENCHMARKING "DO's" BENCHMARKING "DON'Ts"
  • Obtain Management Commitment
  • Select a Benchmarking Process
  • Provide Training
  • Do Your Homework
  • Prepare Your Question Set Early
  • Organize Your Site Visits
  • Share as "Partners"
  • Document as you go
  • Look for Innovative Practices
  • Try to Prove You Are the "Best"
  • Try to Solve All Your Problems at Once
  • Look for the Absolute "Best-In-Class"
  • Be Overwhelmed by Data
  • Focus on the Metrics, Analyze the Practices
  • Rush the Project Team Through the BMKG Study
  • Forget BMKG is a Continuous Process